ikernel.exe error while installing infrastructure manager

Document ID : KB000112019
Last Modified Date : 23/08/2018
Show Technical Document Details
Issue:
When running the 'NimBUS Manager.exe' to install the Infrastructure Management thick client the following error occurred

NMS Infrastructure 

The Installshield Engine (ikernel.exe) could not be launched. 
Class not registered

NimBUS Manager - ikernel.exe could not be launched
Environment:
Windows 10
Resolution:
The ikernel.exe executable is part of the InstallShield Engine installer. It is possible to have many causes
  for this error. A few possible causes
  • Ensure the user running the installation (NimBUS Manager.exe) has local administrator rights
  • Try temporarily disabling AntiVirus and rerun the install. AntiVirus has been sometimes known to interfere 
  • Verify that the 'Windows Installer' Service is has not been disabled on the system