If you are having problem downloading a PTF from support.ca.com here is JCL that can be used:
//FTP EXEC PGM=FTP,REGION=4096K,PARM='(EXIT'
//SYSTCPD DD DSN=NET1.TCPPARMS(TCPDATA),DISP=SHR
//SYSPRINT DD SYSOUT=*
//SYSOUT DD SYSOUT=*
//OUTPUT DD SYSOUT=*
//INPUT DD *
your support.ca.com login
your support.ca.com password
locsite lrecl=80 blksize=0 RECFM=FB CYL PRI=500 SEC=500
GET ROxxxx.BIN 'uprfx.uqual.trxxxx.bin' (REPL
Once you have successfully FTP'd the PTF/Solution to your mainframe you can SMP/e Receive and Apply it to you Endevor CSI.
If you have any questions or concerns please contact your local Endevor Support Team.