When entering the path cd /u/users/r12/runtime/omweb/util/ and then ./configtool.sh get no response, and I see it in the /logs/configtool.log message Could not create the Java virtual machine. JVMJ9VM015W Initialization error for library j9jit24(11): cannot initialize JIT Could not create the Java virtual machine.
The JAVA_HOME was not defined correctly as a system Environment Variable
The JAVA_HOME variable must point to the system java path.
depending on what Java is installed and where it is located.