IDM Credential Provider - "New Account" Link is not always visible on Logon Screen

Document ID : KB000007581
Last Modified Date : 14/02/2018
Show Technical Document Details

You have installed the Credential Provider and configured it to support three links - Forgot Password, Unlock Account and New Account.  The New Account link is only visible on initial logon, not when pressing CTRL-ALT-DEL after locking the system.  The other two links are always visible even without logging out of Windows.


This is working as designed.  The third link is for creating a "New Account" and is not intended to appear for already logged-in users.  It does not take the user ID of the logged in user as a parameter, i.e. the %username% tag is not part of the URL.  Therefore it would appear only at initial login, to allow users to create new accounts.