IdentityMinder cannot communicate with Policy Server (Legacy_Onyx KB Id: 221022)

Document ID : KB000054977
Last Modified Date : 14/02/2018
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Description:

Have SiteMinder 6.0 SP2 CR5, and just installed IdentityMinder 6.0 SP1 CR5. Upon startup I get a tunnel agent failure error on the IM console, and in the SM logs I found a "Failed to load tunnel service library 'smllsdk6'." error.

Any ideas?


Solution:

The reinstall resolved the issue, thank you.