Identity Suite Virtual Appliance cannot register remote connector server

Document ID : KB000008438
Last Modified Date : 26/04/2018
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After successfully installing the external Connector Server it is failing to register via the External Tools UI of the Virtual Appliance. After looking at the log file listed here /opt/CA/VirtualAppliance/logs/ca_vapp_main.log we noticed the following error message. 


 RegisterExternalConnectorServer Message: :ETA_E_0299<BGU>, Bind to provisioning server as 'vapp-service' failed: Password has expired 

Identity Suite Virtual Appliance 14.1

To resolve this issue please follow these steps:

1) Log into Provisioning Manager as etaadmin.

2) Search for the user "vapp-service"

3) Open the users properties and click on the Password Tab.

4) On the Password tab please check off "Disable periodic password expiration"

5) Reattempt to register the Connector Server from the External Tools Virtual Appliance UI.

Additional Information:
1) if the suggestions above does not resolved , may be you need to reconfigure user password.
There is a hot fix : HF-INTERNAL-20180214-RECONFIGURE-VAPP-SERVICE-PASSWORD-0001.tgz.gpg
Please, open a Ca support case to obtain it.