Identity Portal loads slowly

Document ID : KB000006203
Last Modified Date : 14/02/2018
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Issue:

Identity Portal takes a long time to load and the log shows a lot of jgroup warn messages concerning org.jgroups.protocols.pbcast.GMS.

Environment:
Identity Portal 1.6.2Identity Suite 12.6 SP8Virtual Appliance 14.0
Cause:

'JGROUPSPING' is flooded with stale data which the application server has to go through when loading.

This in turn is causing a delay in loading of Identity Portal but in no way is hindering any aspect of the Identity Portal function or performance.

Resolution:

truncate the Identity Portal database table of jgroupsping

Additional Information:

N/A