Identity Portal IM connector does not load after changing the IDM URL

Document ID : KB000005784
Last Modified Date : 14/02/2018
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Issue:

Customer needs to change the IDM URL from the node address to the BigIP (load balancer) address. When this change is made, the Identity Portal connector fails to start. 

Environment:
Identity Suite r12.6 SP8
Cause:

The Identity Portal server.log had this message:

 

java.net.UnknownHostException: portaladmhml.bancopan.com.br

 

This means that for some reason the Identity Portal host was unable to access the IDM URL to access TEWS and load the connector.

Resolution:

There was a firewall rule blocking the access to the BigIP URL. As soon as this rule was opened, the connector loaded as expected.