Identity Manager Provisioning server installation issue

Document ID : KB000005782
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After trying to install the provisioning server we are running into the error code below 

(Jan 23, 2017 6:36:41 PM), Install, com.ca.etrust.install.admin.ConfigureAdminOptions, err, ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = -30020; message = "The directory is not empty.
(145)"; severity = 0)])
STACK_TRACE: 13
ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = -30020; message = "The directory is not empty.
(145)"; severity = 0)])
at com.ca.etrust.install.admin.ConfigureAdminOptions.install(ConfigureAdminOptions.java:718)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)

Environment:
Any Identity Manager with Provisioning server install
Resolution:

To resolve this issue check and see if there is an Anti-virus turned on. If this is the case temporarily disable or allow the installer access to run through. If it was disabled please remember to enable it again after the installation completed.