Identity Manager heap size warning in our Linux OVA

Document ID : KB000117186
Last Modified Date : 09/10/2018
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Issue:
When running the CA Identity Suite Virtual Appliance, the following warning appears at startup and when running the 's' command to check the system status:

[WARN] Cannot check the heap size for Identity Manager - unknown maximum heap size value: "8196m 
    8196m 
    8196m 
    8196m 
    8196m" 

IDM does start and run without a problem, despite the warning.
Cause:
Multiple unresponsive wildfly-idm processes are running.
Resolution:
Follow these steps to kill the unresponsive processes:

1. Run "ps -ef | grep java | grep wildfly-idm" and confirm it returns the same number of lines shown in the warning message.  Each will have a different PID.
2. Run "stop_im".
3. Run "ps -ef | grep java | grep wildfly-idm" and confirm it then returns one fewer line than in step 1 (the valuid running process was stopped).
4. Kill each of the wildfly-idm processes listed in the output of step 3.
5. Run "ps -ef | grep java | grep wildfly-idm" and confirm it doesn't return any running processes.
6. Run "start_im".
7. After IM is completely started, run "s" to check for the warning message, which should no longer appear.