Identity Manager fails when connecting to the policy server with Tunnel Agent Failure agentAPI init failed, or an Identity Manager import operation fails with an "Error loading provider library" on the SMPS.log of the Policy Server.

Document ID : KB000043745
Last Modified Date : 24/04/2018
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Introduction:

Problem:

 

Identity Manager application fails start up at step 2 with a Tunnel Agent Failure agentAPI init failed.

Or an Identity Manager import operation fails with an "Error loading provider library" on the SMPS.log of the Policy Server.

 

Background:

 

Identity Manager's integration with Site Minder requires extension libraries installed on the policy server. In case of a Windows based policy server depending on if the windows is 32 or 64-bit there is a registry key that must be defined. Without this key, Identity Manager will fail start up at step 2 with a Tunnel Agent Failure agentAPI init failed

  

Solution: 

This refers to the Windows operating system of the policy server machines where Identity Manager's extensions were installed:

 

Make sure that if your Windows is 32-bit then:

[HKEY_LOCAL_MACHINE\SOFTWARE\<YOUR_MACHINE>\Netegrity\SiteMinder\CurrentVersion] 
"IMSInstalled"="8.0

 

Make sure that if your Windows is 64-bit then: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Netegrity\SiteMinder\CurrentVersion]

 

"IMSInstalled"="8.0 

NOTE: For SiteMinder Policy Server 12.7.x, BOTH of the above registry keys must be created.

Additional Information:

None. 

Instructions:
Please Update This Required Field