identity manager accounts are not created at the endpoints

Document ID : KB000112139
Last Modified Date : 24/10/2018
Show Technical Document Details
Issue:
From Provisioning Manager, after adding an Active Directory Provisioning Role, the account is not created in the Active Directory Server, even with the success message in Provisioning Manager
Environment:
Identity Manager 12.6.x and 14.x
Cause:
The root cause was the size of the ADS log file, as there is no log rotate for this log, it increases until it is renamed or deleted.
Resolution:
Check the log size, depends on the Identity Manager version, Virtual Appliance or Non Virtual Appliance.

For non Virtual Appliance it is located under folder:
X:\...\CA\Identity Manager\Provisioning Server\logs\ADS

For Virtual Appliance it is located in the Windows Server, where the Connector Server was installed:
X:\...\CA\Identity Manager\Connector Server\ccs\logs\ADS

- Stop Connector Server C++ service
- Rename or delete the current <ActiveDirectory_EndpointName>.log
- Start  Connector Server C++ service