Identity Governance - DBUTIL: DBVERSION error when trying to upgrade

Document ID : KB000007471
Last Modified Date : 14/02/2018
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Issue:

After the database specifying phase in the upgrade, an error is presented concerning the inability to check the database version.

Upgrade cannot continue.

Environment:
Identity Governance 12.6 SP2 and up
Cause:

This is because the database does not have data and specifically the version of the installation. So installation software thinks this is a clean installation.

Resolution:

Either restore database to previous state where the data existed in the database or perform a clean installation.