Idea Approval Process Stuck at Review Step

Document ID : KB000098334
Last Modified Date : 01/06/2018
Show Technical Document Details
Issue:
An idea has a process associated to it which has a review task in the steps.  This review task appears to be assigned to a resource that does not have rights to view the task or the idea, and thus they are not able to complete the task.
Environment:
CA PPM 15.x and above
 
Cause:
We found that the process appears to be stuck at a step waiting for a "review" task to be completed.  The task appears to be assigned to a resource who did not have rights to view or access the task to perform/approve it.
Resolution:
To resolve this issue, we had to cancel the process and then add/start that same process to the idea, which appears to be working properly now and routed the review task to the correct resource.