iDash 12.0.03 Upgrade Fails On SLA File Migration Error

Document ID : KB000007888
Last Modified Date : 14/02/2018
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Issue:

During an iDash upgrade to 12.0.03 from an earlier 12.x release, the following error is encountered...

Error1.PNG

After clicking 'OK' on the first error, a second error appears...

Error2.PNG

After clicking 'OK' on the second error, the upgrade exits. The iDash server will restart. However, this error aborts the upgrade after the binaries are upgraded but before the necessary database schema updates are performed. This leaves iDash in an unusable state.

Environment:
iDash 12.x Windows
Cause:

The error migrating the SLA files occurs when the iDash home directory contains spaces. This is typical for most Windows environments because the default install location is under the "Program Files" directory.

Resolution:

Under %IDASH_HOME%\.install4j, locate "response.varfile".

Open the file for editing.

Find and replace "Program Files" with "PROGRA~1" (8dot3 naming)

Save the file and re-run the upgrade. The changes resolve the SLA file migration error which will allow the upgrade to continue and complete successfully.