iDash 11.4 Client Issue

Document ID : KB000006741
Last Modified Date : 14/02/2018
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Issue:

We upgraded our production iDash environment to 11.4 and found that the 11.4 client fails to connect. The below error was received when issuing any commands such as idlist.

Unable to create a new JDBC connection for: jdbc:oracle:thin:@xxxxxx

Environment:
iDASH version 11.4
Resolution:

This problem is resolved in iDASH version 12.

The workaround in iDASH 11.4 is :

 Copy the classes12.jar from the CLI servers to the iDash server and then rename this to ojdbc5.jar. 

Then restart the iDash Server to use the classes12.jar(renamed ojdb5.jar) for the DB connections.