IDAEPLTP03F - INTERNAL SYSTEM ERROR, DSF COMMAND GETENTIT, RC = DNA

Document ID : KB000092704
Last Modified Date : 09/05/2018
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Issue:
Getting this error when starting our CICS region after installing v15 of IDEAL, IDEAL IPC and IDEAL CICS

IDAEPLTP03F - INTERNAL SYSTEM ERROR, DSF COMMAND GETENTIT, RC =    DNA

Happening during CICS PLT at startup.
Environment:
z/os, CA Datacom/DB CICS / DBC 15.1
Cause:
DSF error DNA means "Database Not Available"

So most likely it is related to an Online URT:

.For example DBURT002 module not found in the CICS concatenation libraries.
or
CSD entries missing for these URTs.

It can be DBURT for DBID 02, 03 or other as mentioned in DBCVTPR macro. 
Resolution:
Need to check online URTs.

The following DBOC commands will tell you part of the problem:
- DBOC INQ=02 command should tell if the URT002 is opening correctly.
It may indicate a return code or send message "have no CSD entry"

- CEMT I,PROG(DBURT*)   command will help in diagnostic.

Be sure that these URT modules are in CICS libraries concatenation and have a CSD entry. 
Additional Information:
-- It can also happen:
If DBURT002 has been defined as DEFER in DBCVTPR:   
 URT 0002(STD UNOPENED DEFER)                       PRTY=07 TXNUD           
Adding 002 to AUTO list, remove it from DEFER, and re-asm/link of the DBCVTPR macro should resolve the problem 
 After recycling CICS.    

-- It can also happen:
If the PREFIX in macro DBCVTPR is set to DBFLT instead of DBURT or any other 5 characters, and your modules in concatenation does not match the PREFIX given.
DBOC INQ=GENOPTS will tell what the PREFIX is set to.   

-- It can also happen:
 If  DCCOCPR is NOT ahead of @IADPLTI in the PLT list.