I have setup a group for email notification in CA Automation Point's Notification Manager website, but none of the group members are notified when I send the notification.

Document ID : KB000004968
Last Modified Date : 14/02/2018
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Issue:

I wanted to create a Notification Manager group of 4 users that I would like to email when certain conditions happen. All 4 users are defined in Notification Manager. I know how to create a group and add the users to the group. But, when I write test code to email everyone in the group, none of the users get the email. But, when I use code to run the email code and email each user defined in NM individually, all 4 users get the email. So, emailing the NM group does nothing but emailing each person defined in NM individually works fine. Please let me know if I am missing something when I create the group. Also not that I am not sure if this started happening with the 11.5 upgrade, or if it happened before that.

Cause:

The Administrator did not select the "Notify All Active Members" setting in the group contact policy.

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Resolution:

Make sure that you select the "Notify All Active Members" setting in the group policy definition.

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