I have installed and Configured SiteMinder 12.0 into a certified OHS version and my OHS will no longer start up

Document ID : KB000050079
Last Modified Date : 14/02/2018
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Description:

The error is or is similar to:

Syntax error on line 136 of C:/product/10.1.3.5/companionCDHome_1/ohs/conf/httpd.conf:
Cannot load C:/Program Files/CA/webagent/bin/mod_sm20.dll into server: The specified module could not be found.

Solution:

Edit the "opmn.xml" (in "<ohs install location>\opmn\conf")

Change the line:

<variable id="NETE_WA_PATH" value="C:/Program Files/CA/webagent/bin"/>

to:

<variable id="NETE_WA_PATH" value="C:/Program Files/CA/webagent/bin;C:\Program Files\CA\webagent\etpki-install\lib"/>

This is done to add in the ETPKI libraries that are missed in the configuration wizard.
If your path for the ETPKI libraries is different, your second path should be modified to your ETPKI installation directory.