I have installed a Software using Client Automation but it has been removed using other methods. How can I remove the installation record from the affected computers 'Installed Packages' folder?

Document ID : KB000013659
Last Modified Date : 14/02/2018
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Introduction:

In order to match the actual installed software on a computer, sometimes we may need to remove installation records of an application that was installed using Client Automation but which was uninstalled using other methods (manually or with a product specific console).

Question:

I have installed a Software using Client Automation but it has been removed using other methods. How can I remove the installation record from the affected computers 'Installed Packages' folder?

Environment:
Client Automation (All versions)
Answer:

In DSM Explorer, go to the following location: "/Domain/Software/Software Package Library/CA Software Packages/<My-Package>/Installations"

On the right side of the pane the installation jobs for this package appear,  just like shown in the image:

RemoveInstJob_01.jpg

 

Select (or multi select) the installation job records to remove, right click on them and select "Delete" in the floating context menu.

RemoveInstJob_02.jpg

 

The following popup will appear. Press "Yes" to continue with the operation.

RemoveInstJob_03.jpg

 

A new warning popup window appears informing us that doing so will not remove physically the installation but only the associated installation records in the database. Press "Yes" to confirm the deletion.

RemoveInstJob_04.jpg

 

After that, the records corresponding to this package installation should have been removed.