I have enabled a Metric Family in snmpcollector however it does not seem to be working.

Document ID : KB000016642
Last Modified Date : 14/02/2018
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Question:

In the article TEC1091156 it is described that you can enable the metric families manually in the 'snmpcollector.cfg' file but I cannot find a description of what exactly needs to be done in Raw Configure. 

I had the very same issue with Citrix Netscaler as described in the Article, but adding them to a template did not help to start collecting the metric for vservicehealth. 

How can I resolve this problem?

Environment:
UIM 8.51snmpcollector v3.41
Answer:

Two vendor certifications for netscaler pointing to the same OID was the problem. The item number 1 the number 2. 

 

1. NetscalerVserverServiceCAMib (snmp-netscaler-vserver-service.xml) showed only metric 'ServiceWeight' 

2. NetscalerVserverServicesHealthCAMib (snmp-netscaler-vserver-services-health.xml) has 3 metrics regarding Service Health 

 

By disabling the item 1 via snmpcollector Raw Configure under VendorCertifications an performing a device rediscover the problem is resolved.