I get the default system created report definitions duplicated every time I start DSM Reporter.

Document ID : KB000046484
Last Modified Date : 14/02/2018
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Question:

When I open the DSM Reporter, with a user having the proper permissions in CA Client Automation, all the default created report templates get duplicated.

So, if I open it one time, I get twice the default reports, if I open it twice, I get them 3 times, if I open it 3 times I get them 4 times and so on.

The image here below show the replicated report templates in the reporter:

 

                                                                             DuplicateDSMReportDefinitions.jpg

 

Environment:

Computers running DSM Explorer and DSM Reporter and having a Client Automation agent with Language Pack installed.

 

Answer:

DSM Explorer and DSM Reporter do not support Language Packs. 

Installing only the English components on the agent computer should solve the problem.

 

Additional Information:

The existing replicated default report templates have to be manually deleted. In order to identify them, right click on them and open its properties, select the 'Additional' tab and check its creator.

The original folders' creator is the user account who installed the product. 

The replicated folders' creator is the user account logging in. 

Check the ownership and delete the replicated ones.