I cannot deliver software as the process sdserver on the scalability server does not start.

Document ID : KB000004616
Last Modified Date : 14/02/2018
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Issue:

I cannot deliver software as the process sdserver on the scalability server does not start.

The process sdserver crashes with the following error just after starting:

sd_server.exe caused an UNKNOWN_EXCEPTION in module KERNELBASE.dll at 0023:760BC42D, RaiseException()+0088 byte(s) 

Restarting the scalability server software by running:

caf stop

caf start

does not help at all.

Environment:
Client Automation (any version).
Cause:

The most likely cause for this problem to occur, is that the file:

"C:\Program Files\CA\DSM\SD\ASM\LIBRARY\activate\scripts\update.lst" (on a 32 bit system)

or the file:

"C:\Program Files (x86)\CA\DSM\SD\ASM\LIBRARY\activate\scripts\update.lst" (on a 64 bit system)

has some kind of corruption.

Resolution:

On the failing scalability server browse to the following folder:

"C:\Program Files\CA\DSM\SD\ASM\LIBRARY\activate\scripts" (on a 32 bit system)

or to the following folder:

"C:\Program Files (x86)\CA\DSM\SD\ASM\LIBRARY\activate\scripts" (on a 64 bit system)

Rename the file update.lst to update.lst.old

Copy the update.lst file from a working scalability server to the failing one.

Restart the scalability server software by running:

caf stop

caf start

 and verify sdserver is now up and running.