I am trying to use Windows Authentication in IT Asset Manager 14.1. When I open the application I get a log in Window.

Document ID : KB000045359
Last Modified Date : 14/02/2018
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Issue: I am trying to use Windows Authentication in IT Asset Manager 14.1. When I open the application I get a log in Window

 

Environment: Windows

 

Resolution:

First follow the steps in the Implementation Guide for 

Administering Administering CA Asset Portfolio Management - Maintaining Security

Verify the Authentication under Administration - System Configuration - EEM. The entry should be 'Windows Integrated'.

 

If you are still getting a login window run the following query against the MDB database to see if the settings appear correct:

select * from al_cdb_configurationparameters where configkey = 'AuthType'

 

If the configvalue is 'Form' for any entries, backup the database, and the result set, and change the entry to 'Windows Integrated' :

update al_cdb_configurationparameters set configvalue = 'Windows Integrated' where configkey = 'AuthType'

 

Reset IIS and retest.