I am running IT Asset Manager Data Importer. When i run a new job, it hangs with the job status on Processing.

Document ID : KB000045232
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue: I am running IT Asset Manager Data Importer 14.1 When i run a new job, it hangs with the job status on Processing.

 

Environment: Windows

 

Resolution: Check the log file, ITAMImportService.log, in folder C:\Program Files (x86)\CA\ITAM\Data Importer Engine\logs

Check for error: You cannot change the model associated with the asset. 

If this error exists you must verify the asset model in the data file matches the asset model in the IT Asset Manager application. The model can not be changed running the Data Importer.