I am receiving a "CASD7409 TERMINAL RECEIVE FAILURE IN69SYMZ" in one of my AORs after migrating 3 regions to CA Symdump for CICS r9.1.

Document ID : KB000044033
Last Modified Date : 14/02/2018
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Problem:

Over the weekend we migrated a set of 3 CICS regions from TS4.2/SYMDP90 to TS5.2/SYMDP9.1 and noticed the following in one of the AOR's JESLOGs:
+DFHFC0970 PRODPMX1 Recoverable non-RLS file AGCYNO1 opened with VSAM SHROPT 3 or integrity.
+DFHFC0970 PRODPMX1 Recoverable non-RLS file DBCNTL opened with VSAM SHROPT 3 or
+DFHFC0970 PRODPMX1 Recoverable non-RLS file DBDAR opened with VSAM SHROPT 3 or
+DFHFC0970 PRODPMX1 Recoverable non-RLS file DBTAX opened with VSAM SHROPT 3 or
+DFHFC0970 PRODPMX1  555 Recoverable non-RLS file DBREJECT opened with VSAM SHROPT 3 or 4.
CICS cannot ensure integrity.
+DFHSR001 PRODPMX1 An abend (code 0C7/AKEA) has occurred at offset X'0000028C' in program WRORTD.
+DFHME0116 PRODPMX1  024 (Module:DFHMEME) CICS symptom string for message DFHSR0001 is
PIDS/5655Y0400 LVLS/690 MS/DFHSR0001
RIDS/DFHSRP PTFS/HCI6900
AB//S00C7 AB/UAKEA RIDS/WRORTD ADRS/0000028C
+DFHDU0205 PRODPMX1 A SYSTEM DUMP FOR DUMPCODE: SR0001  , WAS SUPPRESSED BY THE  DUMP TABLE OPTION FOR THIS
+CASD6069 SYMDUMP INTERCEPT OF DUMP REQUEST FOR TRANSACTION RPRT: ABEND(ASRA), TASK(25854), TERMINAL ID(0071)
+CASD6050 CICS WILL CAPTURE THIS DUMP
+CASD6073 SYMDUMP HAS CAPTURED THIS DUMP
+CASD7409 TERMINAL RECEIVE FAILURE IN69SYMZ
+CASD7411 DUMP CAPTURE WILL BE INCOMPLETE

 We've never seen the +CASD7409 TERMINAL RECEIVE FAILURE IN69SYMZ message before...   Any ideas?    

Environment:

CA Symdump for CICS r9.1 installed into a CICS/TS MRO environment.


Cause:

The dump being captured occurred in an MRO region and the Symdump Program Error Program (PEP), IN25PEP, was not included when Symdump was installed in the region.  IN25PEP is designed to capture the last screen as a transaction dump is captured.  The CASD7409 message will be generated if the last screen cannot be captured.      


Resolution: 

There are two methods to ensure that IN25PEP is executed to allow Symdump to capture the last screen when capturing a transaction dump in an MRO environment:  

  • Install the Symdump version of DFHPEP, which calls IN25PEP, into a library placed ahead of the CICS SDFHLOAD.   
  • Customize, (or re customize if you already use a customized version) the IBM version of DFHPEP by including the following source statement and re linking it.  
    • EXEC CICS LINK PROGRAM('IN25PEP')
       


Additional Information:  

Refer to the CA Symdump for CICS r9.1 Installation Guide under the section entitled "Install or Customize DFHPEP"

Details on customizing the IBM supplied version of DFHPEP can be obtained from the IBM Knowledge Center's description of "Using a program error program (PEP)"