I am logging into Software Asset Manager 12.9 and getting an error: Your session was closed due to security reasons.

Document ID : KB000045409
Last Modified Date : 14/02/2018
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Problem Description: I am logging into Software Asset Manager 12.9 and getting an error: Your session was closed due to security reasons.

 

Environment: Windows

 

Resolution:

Grant the required permissions on the following Software Asset Manager folders:

 

User IUSR (IIS_IUSRS on Windows Server 2012) must have Read, Write, Modify and Delete permission for the following folders: 

 

c:\Program Files (x86)\ca\Sam\app\htdocs\ ("Write", "Modify" and "Delete" for application update only) 

c:\Program Files (x86)\ca\Sam\app\includes\ ("Write", "Modify" and "Delete" for application update only) 

c:\Program Files (x86)\ca\Sam\app\uploads\ 

c:\Program Files (x86)\ca\Sam\tmp\