I am getting the following message frequently when trying to open DSM Explorer: The AM Manager does not respond. Please check if the AM Manager is running.

Document ID : KB000003897
Last Modified Date : 14/02/2018
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Issue:

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Environment:
Client Automation (all versions)
Cause:

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.

Resolution:

Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.

 

          ConsoleSessionTimeout.jpg

 

Additional Information:

If this suggestion does not solve the problem, please open a support case to investigate the cause of this problem and reach its resolution.