I am getting "Access is denied" when I try to RDP in learming mode to my Windows device while trying to configure Transparent login

Document ID : KB000046799
Last Modified Date : 14/02/2018
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Issue

I have configured a Windows System as a Terminal Server, and I have published the CMD.EXE as a remote application. The application is accessible to all Domain users and it is also added to the Default Collection. 

However, when accessing the Windows system with the RDP applet from the appliance, with the Learning Mode checbox selected, the remote screen opens but after a few seconds the following screen is displayed

access_denied.jpg

However, the user used to log in into the RDP device has the necessary rights to run any script

 

Environment

CA PAM 2.6.X on Windows, all supported versions

 

Resolution

The Access Denied message may come from an incorrect parameter line for the published cmd.exe application when choosing the "Always use the following command line parameters" option. This may be caused by an incorrect pasting of the parameters in the line or by an error typing them in.

You may want to enable "Allow any command line parameters" as a means of troubleshooting this possible root cause, as well as type again the command line by hand and making sure that the paste operation has not replaced or overwritten any of the characters in the command line passed to cmd