I am getting a HTTP Status 500 - description The server encountered an internal error () when starting the Compliance Event Manager UI from my browser, what causes this error?

Document ID : KB000047564
Last Modified Date : 14/02/2018
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Question:  

I am getting a HTTP Status 500 - description The server encountered an internal error ()
when starting the Compliance Event Manager UI from my browser, what causes this error?

 

Answer:  

 

All the Compliance Manger started tasks acids/logonid(TopSecret/ACF2) need a HOME keyword in
the OMVS segment for the acid/logonid which points to the CA Compliance Event Manger USS installation directory.

 

Top Secret Example:

 

TSS ADD(startedtaskacid) OMVSPGM('/bin/sh') HOME('/CEM')

 

ACF2 Example:

 

ACF

INSERT startedtaskacid NAME(CEME STC ID) MUSASS MUSUPDT NO-SMC STC AUDIT -

 OMVSPGM(/bin/sh) HOME(/CEM)

 

 

In the above example 'CEM' is the install directory for Compliance Manager.