The HYPER Subscriptions option of SupportConnect allows you to register for automatic HYPER notification for the products you are interested in. Once you have logged in, the Hyper Subscriptions option displays on the left side of the panel.
By selecting the products you indicate you wish to receive, via E-mail, APAR solution text describing problems for these products that have been determined to be of a critical or informational nature. This includes PEAs (Product Error Alerts), HYPERs (High impact PERvasive software problems), PIBs (Product Information Bulletins) and other similar-type solutions. Generally, PEA and HYPER solutions are created for problems that result in a functional or data loss, a system outage, or severe performance problems. They can also address problems that are pervasive thus affecting many users or can be for issues requiring special attention, such as notice of problem with another vendor's hardware or software. A PEA is a warning solution and is pro-actively sent when a problem is discovered but the fix is not yet available. If possible, a circumvention is provided. A HYPER is similar except this type of solution is sent once the fix is available. For the DB2 and IMS products, there is a line of text near the top of the solution text indicating whether it is a PEA or HYPER.
To effectively utilize this SupportConnect option, you need to understand the following terms as they relate to the DB2 and IMS tools:
|Product||The CA product or product group, as defined in SupportConnect, corresponding to the CA product which is licensed. |
The 'Product' field represents either a stand-alone product or a product group. A stand-alone product is just the product itself, while a product group contains the product plus any common subcomponent technology that may be used within the tool( s), along with any CA90 or Unicenter technology utilized by the tool. The difference is only apparent when the system displays information relating to the subcomponents. In general, product groups are used for the DB2 and IMS products.
For example, the 4.3 product group Unicenter Change Accumulation for IMS - MVS (product code: CHA) contains CHA, plus the COM (common component) subcomponent, the SDMMV (Software Delivery Manager) product and the CA90's CAIRIM (LMP Key licensing functionality) product. Likewise, the 7.1 product group Unicenter RC/Update for DB2 for z/OS and OS/390 - MVS (product code: RCU) contains RCU and all its components, such as ANLDB2 (analyzer common component) and GEN (general services), etc., the SDMMV (Software Delivery Manager) product and its related components that are used during the installation process, and the CA90's CAIRIM (LMP Key licensing functionality) product.
|Component||The pieces that make up a product group. These can be either other products or subcomponents representing common technology. |
For example, the Unicenter Fast Load for DB2 for z/OS and OS/390 - MVS (product code: PFL) product group contains products, such as PFR (Unicenter Fast Recover for DB2 for z/OS and OS/390) and PQC (Unicenter Quick Copy for DB2 for z/OS and OS/390), that it interfaces with or are required for its installation, plus subcomponents, such as COM (common services) and PUT (utilities general), that contain common code.
|Release||The v.r release level of the tool that is being executed. Product groups are defined for each release level associated with a tape series. |
Examples of release levels are: 4.3 and 4.2 for the IMS tools and 7.1 and 6.1 for the DB2 tool Unicenter RC/Migrator for DB2 for z/OS and OS/390.
Below are instructions for using this option:
|Subject of Action||If you want to:||Do this:|
|Registering for Hyper Subscriptions||Register by product group(s)|
Note: It is recommended you register via this product-group method for the DB2 and IMS tools instead of for individual products/components (in the method outlined below) to ensure that all components are selected.
- Click on the pull-down list next to the Product heading to select the desired product.
- Click on the pull-down list next to the Release heading to select the desired release.
- Click on the Add Product button.
- Repeat steps 1-3 for each product you wish to register for.
Note: It is necessary to register for each release running at your site since the components for a product can vary between releases.
| ||Register for individual product(s)/components(s)|
Note: Clicking the Add Product button before the Update button will erase the selection of any manually-selected unsaved components/products from this list.
- Click on the Notify box to the left of each desired product/component in the displayed list.
- Click on Update at the bottom on the screen.