HTTP Status 500 - While Trying to Invoke the method java.util.Properties.entrySet() of a null object loaded from Local Variable 'globalProperties'

Document ID : KB000046076
Last Modified Date : 14/02/2018
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Issue: 

Get an error "HTTP Status 500 - While Trying to Invoke the method java.util.Properties.entrySet() of a null object loaded from Local Variable 'globalProperties' " when we launch Info view

 

Environment:  

Spectrum 10.x

 

Cause: 

This happens when the post installation steps are not completed properly and if the WAR files are not deployed correctly.

 

Resolution:

1)  Stop CABI Tomcat  and Spectrum OneClick Tomcat service 

2)  Delete BOE folder from <INSTALL DIR>\tomcat\work\Catalina\localhost folder.

3)  Delete BOE folder from <INSTALL DIR>\tomcat \webapps folder after taking a backup of the existing BOE folder.

4)  Navigate to <INSTALL DIR>\tomcat \SAP BusinessObjects Enterprise XI 4.0\wdeploy folder in a command prompt.

   -  Run the command :- "wdeploy tomcat7 -DAPP=BOE predeploy". Wait till you get a BUILD SUCCESSFUL message.

   -  Run the command :- "wdeploy tomcat7 -DAPP=BOE deploy". Wait till you get a BUILD SUCCESSFUL message.

5) Start both the CABI Tomcat and Spectrum OneClick Tomcat service.

 

You should be able to launch Info view without any issues now

 

Note : Contact CA Support if any questions.