HTTP 500 - Internal Server error occurred, please reload Webclient

Document ID : KB000112004
Last Modified Date : 11/09/2018
Show Technical Document Details
Issue:
After a SpectroSERVER crash in a DSS environment, the following error is displayed when launching the WebClient:

HTTP 500 - Internal Server error occurred, please reload Webclient

Alarms and Topology are not displayed in the WebClient. Neither the configuration option.
 
Environment:
CA Spectrum 10.2.3
Cause:
 User preferences might be corrupted
Resolution:
Delete and recreate the affected users.