How-To: Collect Java Trace Logs for CA PAM Issues

Document ID : KB000047142
Last Modified Date : 14/02/2018
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Introduction:

While working on an issue with CA Support you may be asked to "reproduce the issue with Java tracing on". Java tracing allows for the highest level of logging verbosity about what is happening with a Java applet on the local machine. This can help diagnose issues that may be related to Java or Java applets.

Instructions:

To enable Java tracing follow these steps:

1) Open the Java Control Panel.

    --On Windows you can open this from the Windows Control Panel.

2) Switch to the 'Advanced' Tab.

3) Under 'Debugging': Ensure that "Enable tracing" is checked.

4) Under 'Java console': Select the "Show console" radio button.

5) Click 'Apply' to save the settings.

javacontrol.jpg

Once Java tracing has been enabled, login to the CA PAM Appliance from a supported web browser. Once logged in a new window called 'Java console' will appear. Follow these steps to enable maximum tracing:

1) Click into the Java Console window to bring it into focus.

2) Press the number 5 to increase tracing level.

3) If this was successful you will see a message at the bottom saying "Trace level set to 5: all ... completed."

javatrace3.jpg

After the tracing level has been increased the issue needs to be reproduced:

1) Perform whatever actions or steps needed to reproduce the issue that is occurring.

2) The Java Console does not log to a file, so once the issue has been reproduced the Java Console log will need to be copied into a text file to be sent into support. To copy the entire log just click the 'Copy' button at the bottom of the Java Console Window.

3) Save the text to a text file.

4) Upload the file to the CA Support case for review.

When finished collecting the trace log remember to go back into the Java Control Panel and un-check "Enable tracing" and switch back to the "Do not start console" radio button or this Java Console window will continue to appear.