How to work with CA Support on Service Desk process crashes and hangs.

Document ID : KB000018821
Last Modified Date : 14/02/2018
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Description:

This is a guide on working with CA Support on an issue where a service desk process crashes or hangs.

Solution:

Download and review the attached PDF document. This is a guide on how to work with CA Support on issues where a Service Desk Manager process is crashing orhanging.

NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.

File Attachments:
TEC608335.zip