How to Verify Validation of a Credential User in WCC

Document ID : KB000039469
Last Modified Date : 14/02/2018
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If the validation of a Credential User fails under the Credentials Tab in WCC, verify that the provided credentials are valid on the WA Agent server.


You should see the following message in the $CA_WCC_INSTALL_LOCATION/log/application/config/configui.log

ERROR #VerificationManager # Exception caught trying to login to AutoSys server (hostname): E180011 Login failed using: User=username Password=<hidden>



On your WA Agent server:

1) Navigate to /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT directory

2) Run ./password <cred user password>

3) Run ./chkusr <cred username> <encrypted password>

Should return "User and Password okay"


If this is not the case, then the problem could be that username doesn’t exist on AE and/or password is invalid.