There is no mechanism via the CA SDM GUI to determine why an email sent to the CA SDM maileater fails to create a CA SDM ticket.
It is possible to narrow down the root cause of the problem by reviewing the NX_ROOT\LOG STDLOG files. As there are many possible reasons regarding maileater failure, it is difficult to mention all possible scenarios.
An example of a maileater error within the STDLOG is shown below. For this specific example, the error indicates that the email body sent to maileater does not have the %CATEGORY% parameter, although the category field is a required field.
<hostname> spelsrvr 4716 ERROR cr_chg_text_api.spl 1384 AHD58009:Could not create Request. Reason: INVALID - AHD03123:Required attribute Request Area is missing
If you require additional assistance with the CA SDM maileater feature, please contact CA Technical Support.