How to verify the exact release of EEM used by WA AE when EEM Server cannot be started

Document ID : KB000031394
Last Modified Date : 14/02/2018
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We use WA AE release 11.3.6 along with CCS and WCC and we need to verify the exact release of EEM for troubleshooting while the EEM server is down and cannot be started.

Solution:

The solution is to verify the version information in file "server.xml" (for EEM 12.x releases).

By default, you can find the "server.xml" file under the following location:

/opt/CA/SharedComponents/EmbeddedEntitlementsManager/config/server

Example:

# cd /opt/CA/SharedComponents/EmbeddedEntitlementsManager/config/server

# more server.xml

....

<version>12.51.2.11</version>

....

You can find the equivalent information in "ipoz.conf" file for EEM 8.x releases.