How to use REST web service GET operation to exclude internal activity logs for a ticket?

Document ID : KB000018767
Last Modified Date : 14/02/2018
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Currently when retrieve activity logs for a ticket from REST web service GET method, all activity logs return,including the internal logs. This tech doc provides the way to exclude the internal logs.


In the GET endpoint, "and%20internal%3D0" would need to be added to the end of the URL to exclude the internal logs.

For example, for call request/incident/problem tickets, the endpoint will look like


where cr:xxxxxx is the persid of the ticket.

For change order tickets, it will look like


where xxxxxx is the id of the change order ticket.

And for issue tickets, it will look like


where xxxxxx is the issue id.