How to use a Remote CIC for a DOMAIN without Internet Connection?

Document ID : KB000049801
Last Modified Date : 14/02/2018
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If a CA ITCM DOMAIN/Enterprise has no internet Connection, CIC and the job "Default Software Contents Download Job" will not work and software definitions provided by CA will not be inserted in the mdb database.

It is possible to use a remote CIC with Internet Connection (on another DOMAIN/ES or another machine) in order to download the software definitions and insert them in mdb database remotely.


On the DOMAIN/ES without Internet Connection:

  1. Open the DSM Explorer and Remove the "Default Software Contents Download Job" from Control Panel->Engines->All Engines->SystemEngine

  2. Make sure that the directory "C:\Program Files (x86)\CA\SC\CIC\baseline" exists and contains some baseline files.

    If this directory does not exist or is empty it may indicate that baseline files have already been imported in the DOMAIN database.

    To make sure you could import them again:

    On CA ITCM DVD copy the directory WindowsProductFiles_x86\CIC\baseline to C:\Program Files (x86)\CA\SC\CIC\

    Figure 1

  3. Open a DOS prompt and execute these commands:

    cd C:\Program Files (x86)\CA\SC\CIC\bin

    Figure 2

    This command will import the baseline files in the database. This may take several hours.

    In case of an error, check the file "C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log".

  4. On the DOMAIN/ENTERPRISE with the internet Connection, open a DOS prompt and execute the following:

    cd C:\Program Files (x86)\CA\SC\CIC\bin
    util -A <SQL ServerName> 1433 s cicuser pwdcicuser sa pwdsa

    All parameters are for connection to SQL Server of the DOMAIN/ENTERPRISE without Internet Connection.


    <SQL ServerName>   - name of SQL Server of DOMAIN/ES without Internet Connection 1433               - the port used by SQL instance holding the mdb databasepwdcicuser         - the password of cicuser. Choose one password.                      If cicuser user already exists the password will be reset by this one.pwdsa              - the password for sa account (you could also use an alternate account with sysadmin role)


    Figure 3

    In case of an error, check the file "C:\Program Files (x86)\CA\SC\CIC\logs\CIC_Util.log".

  5. In the file C:\Program Files (x86)\CA\SC\CIC\conf\config.xml, the new DOMAIN/ENTERPRISE is added in section <domain>

  6. The next time "default Software Contents Download" job is executed by Engine on DOMAIN/ES with Internet Connection, it will process all DOMAIN(s) registered in the config.xml file.

    It is possible to add 2 or more DOMAINs in a CIC config file.

    For example we could use the CIC of the Enterprise for itself and its X DOMAINs.