How to upgrade from CMDB 11.1 to CMDB 11.2 with secondary servers.

Document ID : KB000053595
Last Modified Date : 14/02/2018
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Description

Step by step instruction on how to upgrade from CMDB 11.1 to CMDB 11.2.

Solution

Make sure Both Primary and secondary Services are up and running.

Install CMDB 11.2 on primary server. Follow the installation steps, and configure when prompted.

Install CMDB 11.2 on all secondary servers. Follow the installation steps and configure when prompted.

Figure 1

Click Install CA CMDB Components (See image above)

Figure 2

Select "Install CA CMDB Remote Components". (this needs to be run on the SQL Server. This upgrades MDB) (See image above)

Figure 3

Click Next (See image above)

Figure 4

Enter the ServiceDesk DB user password & click Next (See image above)

Figure 5

On DB server select NO then Next (See image above)

Figure 6

Enter ServiceDesk OS user's password & click Next (See image above)

Figure 7

Click Finish to upgrade MDB. (See image above)

Figure 8

Figure 9

Wait until progress is complete (See image above)

Figure 10

Click Ok (See image above)

Figure 11

Click Close (See image above)

 

Make sure to check user temp folder for install_mdb.log for any errors during remote components. If there are any errors install will not completely successfully, in the event there is no file in user temp check entire drive and hidden files for that install_mdb log or setup mdb log.

Figure 12

Exit Installer. You can check the table vis_configuration in the MDB to see if they are created to check this last step.

CMDB Installation (Primary & Secondary Server )
- If installing on the secondary server, steps in red)

Switch to ServiceDesk Server (if necessary) & launch setup.exe.

Figure 13

Click Install CA CMDB Components (See image above)

Figure 14

Click --> Install CA CMDB Server 11.2 (See image above)

Figure 15

Click ---> Next (See image above)

Figure 16

Scroll down & Click ---> I Agree (See image above)

Figure 17

Click ---> Next (See image above)

Figure 18

Click --> Yes (See image above)

Figure 19

Figure 20

Will take time, be patient.

Figure 21

Click --> Yes (See image above)

Figure 22

Primary Server info
Click --> Next  (See image above)

Figure 23

Values should be the same for both Primary & Secondary Servers. Provide: 

ServiceDesk OS User & Password (User ServiceDesk )
Rhduser OS User & Password (User rhuser )

Click --> Next (See image above)

Figure 24

Leave as SQL & Click --> Next (See image above)

Figure 25

Leave Defaults & Click ---> Next (See image above)

Figure 26

Leave Defaults & Click ---> Next (See image above)

Figure 27

Leave Defaults & Click Next (See image above)

Figure 28

Click Yes (See image above)

Figure 29

Click Finish (See image above)

Figure 30

Installation Complete Click OK (See image above) ****

**** If you get an error stating you are in DB_Admin mode, this is because there is a secondary and it hasn't been upgraded yet. Just click OK to continue. If no secondary server, restart Tomcat after installation is complete (pdm_tomcat_nxd.exe -d start).

After a couple of progress windows appear & ServiceDesk is restarted a couple of times the below window appears.

Figure 31

Click OK (See image above)

Figure 32

Same for both servers but should say already completed on Secondary server
Click Yes (See image above)

Figure 33

Figure 34

Click Ok. (See image above)
You can check tables vis_conf for data to verify this step. If no data, step didn't complete.

Figure 35

Click No (See image above)

Figure 36

Click No (See image above)

Figure 37

Click Finish (See image above)

Install application of secondary SD now.

Figure 38

Click ---> Install CA CMDB Server 11.2 (See image above)

Figure 39

Click --> Next (See image above)

Figure 40

Scroll down & Click --> I Agree (See image above)

Figure 41

Click ---> Next (See image above)

Figure 42

Click --> Next (See image above)

Figure 43

Figure 44

Will take time, be patient.

Figure 45

Click --> Yes (See image above)

Figure 46

Secondary Server
Config type: Secondary Server
Primary Server: Primary server name
Object Mgr Display Name: Secondary server name
Obj Mgr Name: Any
Local Host Name, Slump Port: leave at default

(See image above)

Figure 47

Populate RHDuser password click next (See image above)

Figure 48

Leave as default click next (See image above)

Figure 49

Click Finish. (See image above)

Figure 50

Figure 51

Click ok (See image above)

Figure 52

Wait for all post installation steps to finish successfully.

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In the event you run into the following:

While installing CMDB 11.2 on secondary it should recognize that it is already a secondary install, if not you will see this screen below. If you do get this make sure to UNCHECK server so that it makes this a secondary install. You can read the description to the right of the check list for more details. Note this screen would come right after the folder destination screens of the install.
(See image below)

Figure 53

When installing CMDB 11.2 on secondary if you receive the following error message:
(See image below)

Figure 54

Go to start run regedit and find the following entry:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA Service Desk
and look for a CA CMDB entry, if it exists delete the entry completely and run installer again.

Any other issues or errors you might encounter contact support and open an issue, but this will upgrade your environment correctly and also cover every possible error you might encounter in the process.