How to update the Timezone value in Location object using web services?

Document ID : KB000006411
Last Modified Date : 14/02/2018
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Timezone is not updated in Locations using web services

CA Service Desk Manager R12.9CA Service Desk Manager R14.1

The code values passed to Timezone in R12.9 was updated in R14.1


The Timezone code values have been update in the latest R14.1 version.

In this scenario we have updated the SOAP response whereClause from code like 'CT' to code like 'GMT-0600'

Note: CT was the code for Central Time in Time Zone Object


Sample SOAP request - doSelect() method: 


<soapenv:Envelope xmlns:soapenv="" xmlns:ser="">






         <whereClause>code like 'GMT-0600'</whereClause>



            <!--1 or more repetitions:-->








Sample SOAP Response - doSelect() method


<soapenv:Envelope xmlns:soapenv="" xmlns:xsd="" xmlns:xsi="">


      <doSelectResponse xmlns="">

         <doSelectReturn xmlns=""><![CDATA[<?xml version="1.0" encoding="UTF-8"?><UDSObjectList>




<Attribute DataType="2001">




<Attribute DataType="2002">


<AttrValue>Central Time</AttrValue>