How to update Primary contact field for a CI (Configuration Item) via the GRLoader

Document ID : KB000015928
Last Modified Date : 14/02/2018
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Introduction:

The General Resource Loader (GRLoader) imports CI information into CA SDM. GRLoader uses XML documents or Excel,csv files as input, which lets you import data that originates in different data sources.

Question:

How to update Primary contact field for a CI (Configuration Item) via the GRLoader using csv input file.

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Environment:
Service Desk all platforms.
Answer:

Use resource_contact to identify the userid.

Example CIS.csv file:

"name","class","resource_contact"
"CI1","Business Service","System_Argis_User"

use command below on the Service Desk server to update the Primary Contact of the Configuration Item CI1:

grloader -u ServiceDesk -p Password -s http://localhost:8080 -i CIS.csv -n -a -E