How to update Function Access for "Stored Query?"
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CA Service Desk Manager
CA SERVICE MANAGEMENT:SVCMGT
How to update the Function Access for "Stored Query?"
This is needed to enable the CA Mobile App for end users.
CA SDM and CA ITSM
The Function Access has additional rows that may be seen by:
Use of the Scroll Bar to see further results
Use of the "Search" function to filter on a result
To update the Function Access for Stored Query:
Service Desk Manager, "Administration" tab
Security and Role Management
Role List and select appropriate Role eg Administrator
Additional Information tab, Function Access sub-tab
Show Filter, enter Function "Stored Query" and search
Click the "Edit in List" button
Change "Access Level" to "View" or "Modify" as appropriate, with a Comment
CA ITSM 17.1 -
Troubleshooting CA Service Management Mobile Application
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