How to turn on Debugging for EEM when Autosys is locked out of EEM?

Document ID : KB000050202
Last Modified Date : 14/02/2018
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Description:

To determine why authorizations are failing, we will need to get traces from EEM. This debugging will enable EEM and ispUtil messages from within the Application Server.

Solution:

To enable ispUtil/EEM messages in the Application Server, you can make the following modifications to the $AUTOUSER/eiam.server.config file:

<SDK type="C++">
     <iTechSDK>
...
       <Debug>
         <!--possible values are ERROR/WARNING/TRACE/NOLEVEL-->
         <logLevel>TRACE</logLevel>    
...
       </Debug>
     </iTechSDK>   

Also open the $AUTOUSER/logger.server.config file
At the near bottom of the file find the following:

<root>
     <priority value="error" />
     <!-- <appender-ref ref="SDK" /> -->
     <!-- <appender-ref ref="Console" /> -->
</root>  

Replace with:

<root>
     <priority value="trace" />
     <!-- <appender-ref ref="SDK" /> -->
     <!-- <appender-ref ref="Console" /> -->
</root>   

Additional logging files would then be written to $AUTOUSER/audit

See "CA Embedded Entitlements Manager r8.4 SR02 Readme" for more details regarding logging.