How to Troubleshoot CA PPM Advanced Reporting Report Issues from the Front End

Document ID : KB000113017
Last Modified Date : 04/09/2018
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Introduction:
If using CA PPM Advanced Reporting regularly and notice reports are running slow or failing but there is no error message in the UI you could have user configure CA PPM Advanced Reporting job status notifications (success or failure) sent to the front end to get more information.
Instructions:
Send CA PPM Advanced Reporting job status notifications:
Enter one or more email addresses to send notification of job success or failure to administrators:
 To – One or more email addresses separated by commas for sending email notification.
 Subject – The subject line of the notification email.
 Send success notification – Check box option that, when checked, sends a notification when the scheduled report runs.
 Success Message – The message in the body of the notification email sent on success.
 Send failure notification – Check box option that, when checked, sends a notification when the scheduled report fails to run.
 Failure Message – The message in the body of the notification email sent on failure.
 Include report job information – A check box option that, if selected, includes the report label, ID, description, and report job status in the notification email.
 Include stack trace – A check box option that, if selected, includes the stack trace for failed jobs in the body of the email.

https://community.jaspersoft.com/documentation/tibco-jasperreports-server-user-guide/v640/setting-notifications
Additional Information:
(CA PPM On Premise customers: by default, the mail server is not configured by the JasperReports Server installer. To send email notifications, the administrator must configure the mail server, as described in the JasperReports Server Installation Guide.)
https://community.jaspersoft.com/wiki/configuring-report-scheduler