How to tell why Notifier sent a notification (Legacy KB ID CNC TS17763 )

Document ID : KB000052017
Last Modified Date : 14/02/2018
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Collect notifier rule debug information by adding the "R" debug flag to the nhiNotifierSvr section in $NH_HOME/sys/debugLog.cfg as follows:
program nhiNotifierSvr {
       arguments "-Dm ntf -Df dpZR -Dt"


Enable advanced logging of Notifier through the eHealth console; Setup -> Advanced Logging -> Notifier

When a trap is sent,

  • save alarm information from the Live Exceptions Browser; File -> Save As
  • disable advanced logging for Notifier


Review both - $NH_HOME/log/advanced/nhiNotifierSvr_<num>.txt and csv file for action in question.


Related Issues/Questions:
How to tell why Notifier sent a notification 
Is there a way to show why Notifier in Live Exceptions sent a trap, email or executed an action

Problem Environment:
Live Health

(Legacy KB ID CNC TS17763 )