To enable the self-service integration the casc_aty_sync need to be installed in SDM and configured.
Steps to install casc_aty_sync
1) Login in SDM and in tab Administration:
2) Go to left panel >>expand Option Manager >> click on CA Service Catalog.
on left panel click on casc_aty_sync option , a popup window will appear with information.-->Click EDIT button
4) Under Option Value by default will appear "LOG". add a comma and new activity log type for Close status "CL".
Example: LOG, CL
5) Click on SAVE and check that casc_aty_sync is with status "installed".
Now tickets in SDM will update status close in Catalog.