How to stop concurrent login for same userid in CA Service Desk Manager

Document ID : KB000107480
Last Modified Date : 20/07/2018
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Question:
Is there a way to stop concurrent login for same userid in CA Service Desk Manager?
Environment:
CA Service Desk Manager
All Supported Operating Systems
Answer:
Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.

CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time. https://communities.ca.com/ideas/235716169