How to specify a "Property" value through Maileater

Document ID : KB000030793
Last Modified Date : 14/02/2018
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Description:

Within Service Desk Manager you may wish to populate information for a specific Property field that is associated to a Category. This document provides information on how to do this.

Solution:

Within the body of the message that is sent to Maileater you must format the Property value as:

%PROPERTY={{%Property Name%}}Value

You must replace "%Property Name%" with the name of the Property you are trying to populate. The "Value" must be directly after the final curly bracket, without any space between.

Furthermore you may also pass the "Property" value through the Maileater defaults by using a similar format. The following format may be used for a Request Property:

 

REQUEST.PROPERTY={{%Property Name%}}Value